FAQ
If you have any other questions we have not answered yet, please do not wait to Contact us
How can I book my transfer?
You can make a reservation by using our form on our Home.
Can I add, cancel or change my reservation (time, passengers, luggage)?
For example, if you want to change your reservation time, passengers, or luggage, please contact us because it may be necessary to provide you with a different vehicle. You can find more information about changing your reservation, please refer to the next FAQ.
Can I cancel or modify my reservation?
You are able to change or delete your reservation at any time, but in order for the driver to reach you on the scheduled day, please either email us or call us and we will be more than happy to help. For requests made less than 48 hours before your arrival date, we kindly ask that you contact us by phone.
Are your fares per person or per vehicle?
Our fare always refer to each vehicle, so they are not per person.
Are your prices fix and all inclusive or will I have to pay for additional charges?
Our prices are set in stone and do not include any hidden fees. This means you won’t be charged extra for things like traffic congestion or diversions.
What about tips?
According to our policies, Prices are all inclusive and there is no compulsory tip for our drivers. If you’re satisfied with the service we provide and choose to leave a gratuity, that’s up to you.
How and when do I have to pay for the transfer?
In the confirmation email, you will find the PAY NOW button. Payment must be made 48 hours before your transfer service via PayPal or Credit Card, Visa and Mastercard.
What about additional luggage not mentioned during the reservation?
We would like to be notified about any changes in the number of pieces of luggage that you are bringing with you, as this affects which type of vehicle we will provide for your trip and the price may change accordingly.
Can I carry large items such as wheelchairs, bikes or scuba dive equipment?
Please let us know this information on your reservation form, so that we can plan appropriately, because you may need a larger vehicle to carry this kind of items.
Where am I going to meet the driver?
The driver in charge of meeting you at the airport will be waiting in front of the exit doors. You will receive an mail or whatsapp message with the meeting point information a few days before your arrival.
What if my flight is delayed or cancelled?
When planning your travel, our local manager takes into account any possible delays or cancellations so that you will not have to reschedule your reservation. This also allows one of our drivers to be there upon arrival, should you need assistance.
What if I cannot find the driver?
You can contact our customer service, you can reach them by telephone at the number mentioned in your confirmation email. We are open 24 hours a day, 7 days a week, and we will be happy to help you.
How long will the driver wait for me, while I pass the immigration and custom gates?
The driver will wait for up to one hour after landing time. If he cannot reach you by phone, he will meet you at the agreed meeting point. In case of any problems with customs or immigration procedures upon arrival (such as luggage being lost or collected), please call our emergency phone number.
Will I have to share the car with other passengers?
No, our transfer service is private, and you will not have to share it with anyone who is not listed on your reservation form.
What if I need infant or child safety seats?
Child seats are available at a cost of 5€. We kindly ask you to indicate the age of the child when you fill out the reservation form so we can provide you with the right seat.
